
Frequently asked questions.
What are we?
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although I always say "We" and "we" for everything, Jarn & FLame is actually run by 1 person (for now).
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We are based in Singapore, operations are currently carried out all over the place as we have not found a home for the company. Rental's a bitch here in Singapore.
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We currently sell scented candles that are forged here in Singapore by ourselves, from R&D to manufacturing, everything is done inhouse. Except for the manufacturing of our jars, everything else is done by us.
Shipping and returns
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Unfortunately no, as of now we do not ship outside of Singapore but we have plans to ship to Malaysia and beyond soon. Stay tuned!
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We are sorry that you received your items damaged, do contact us with details and we would gladly issue a replacement/refund.
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Shipping would usually take 4-7 days after orders have been placed. Do take note that there may be unforeseen act of god incidents that may cause orders to be delayed.
Does not happy often!
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Due to our account constrains (web host wants to charge us much much much more if this is to be automated), shoppers will need to manually enter the promocode FREESHIP45 during check out in order to receive freeshipping.